Ofertas de trabajo para: - FIRST LINE ANALYST DUTCH SANTA CRUZ DE TENERIFE

Responsibilities: Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities. Identify, evaluate, and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. Evaluate new services, processes, and technologies introduced at the helpdesk. Participate in departmental training activities i...

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...