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Support Analyst First Line (French)

GRUPO CRIT - Santa Cruz De Tenerife

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Resource Management/Operations Analyst

Infotree Global Solutions - Madrid, Community Of Madrid

For our client in Germany, we are recruiting a Resource Management/Operations Analyst to support our client''s Professional Services Sales and Delivery teams in EMEA. A global leader in digital creativity and marketing solutions, empowering brands and individuals to bring ideas to life through powerful tools and platforms, this innovative company drives the digital experiences we see daily, enabling creators, marketers, and IT professionals to craft captivating content and seamless online intera...

Senior 1st Line Analyst

JD - Madrid, Community Of Madrid

We are looking to strengthen our growing Service Desk by recruiting a Senior 1 st Line Support Analyst who is interested in playing an active role in developing the team to ensure it provides a mix of exceptional customer service and effective technical support. Youll be responsible for ensuring all escalations are dealt with and kept up to date, working in partnership with the current Service Desk Team leader to answer any queries from the 1 st line team and will be a point of contact between t...

Technical Support Specialist III

Thermo Fisher Scientific - Barcelona, Catalonia

Work Schedule Rotational days/weekends Environmental Conditions Office Job Description When youre part of Thermo Fisher Scientific, youll do challenging work belonging to a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the worl...

Support Analyst First Line (Tenerife-Dutch)

GRUPO CRIT - Las Palmas

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...