Ofertas de trabajo para: - SUPPORT ANALYST FIRST LINE BARCELONA DESDE CASA LOS MADRID MÁLAGA

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Your responsibilities and impact as a First Line Analyst will be: -Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe -Resolving IT issues of our partners which can occur during office work -Documentation and logging of calls on the ticketing tool -Delegation of problems which cannot be resolved to the competent teams -Maintaining and improving customer satisfaction level -Communication with your direct team members and dif...

Consultor/a SAP - cliente final - Almería » Almería - España » Consultor » Jornada completa » Experiencia: 3 años » Tipo contrato: Indefinido » 12/12/2018 » sap » fi » sap co » » » » » Información del Proceso % CVs leídos 0% Rapidez lectura: CVs inscritos en el proceso: 0 Otras Ofertas de Empleo: sap, fi, sap co, sap sd, Almería Más Ofertas de HAYS Imprimir Oferta Consultor/a SAP - cliente final HAYS 12/12/2018 ¡NUEVA! Descripción Importante cliente final multinacional busca incorporar en su Dep...