Ofertas de trabajo para: - SUPPORT ANALYST FIRST LINE BARCELONA LEÓN MADRID MURCIA
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Trabajo Support Analyst First Line (33)
First Line Analyst (Dutch & Spanish speaker)
Your responsibilities and impact as a First Line Analyst will be: -Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe -Resolving IT issues of our partners which can occur during office work -Documentation and logging of calls on the ticketing tool -Delegation of problems which cannot be resolved to the competent teams -Maintaining and improving customer satisfaction level -Communication with your direct team members and dif...
Support Analyst First Line (Tenerife-Dutch)
Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...
Support Analyst First Line (Tenerife-Dutch)
Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...
Support Analyst First Line (German-English)
Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...
Support Analyst First Line Agent (with Italian)
Descrizione Parli italiano? Hai una propensione a relazionarti con i clienti? Vivi a Las Palmas de Gran Canaria? Questa offerta di lavoro è per te! Responsabilitá - Interagire con i clienti via telefono, e-mail e web, fornendo assistenza tecnica e capacità di risolvere i problemi. - Identificare, valutare e dare priorità ai problemi e ai reclami dei clienti. - Analizzare i problemi dei clienti e formulare piani di risoluzione. - Contribuire all'identificazione delle lacune nella risoluzione dei ...
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