Ofertas de trabajo para: - SUPPORT ANALYST FIRST LINE BARCELONA TARRAGONA VALLADOLID VALOR
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Trabajo Support Analyst First Line (35)
Support Analyst First Line (French-English)
Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...
Support Analyst First Line (German-English)
Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...
Support Analyst First Line (Tenerife-Dutch)
Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...
Support Analyst First Line (Tenerife-Dutch)
Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...
First Line Analyst (Dutch & Spanish speaker)
Your responsibilities and impact as a First Line Analyst will be: -Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe -Resolving IT issues of our partners which can occur during office work -Documentation and logging of calls on the ticketing tool -Delegation of problems which cannot be resolved to the competent teams -Maintaining and improving customer satisfaction level -Communication with your direct team members and dif...
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Técnico Informático y de Redes en Álava - +1 año de experiencia en un puesto similar - Conocimiento en los sistemas operativos Windows 7, Windows 10, Windows Server 2008 en adelante- Manejo con los paquetes Office y Adobe (ExpeOfimática) - Conocimientos de VMware ESXI- Profundo conocimiento de redes y seguridad (Cisco, Fortinet, HP) - Conocimientos en herramientas de Wolters Kluwer (A3Con, A3Ges, etc.) se valorarán positivamente - Carnet de coche o moto, si se dispone de vehículo propio mejor. -...
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