Ofertas de trabajo para: - SUPPORT ANALYST FIRST LINE COMERCIALES ESPAÑA GIRONA MADRID SALAMANCA

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Your responsibilities and impact as a First Line Analyst will be: -Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe -Resolving IT issues of our partners which can occur during office work -Documentation and logging of calls on the ticketing tool -Delegation of problems which cannot be resolved to the competent teams -Maintaining and improving customer satisfaction level -Communication with your direct team members and dif...

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Apply for job Save job » Company: AdeccoAedheANANDAFundacion AdeccoGM FinancialNkip ConsultingServicio Canario de EmpleoSNTalentTalent Search PeopleWood » Location: Vizcaya / Bizkaia, Vizcaya, Villaviciosa de Odon, Viana do Castelo, Vallès Occidental, Valladolid, Valencia, Trillo, Tolosa, Spain, Sevilla, Segovia, SANTPEDOR, Santa Cruz Tenerife, SANTA CRUZ DE TENERIFE, Sant Joan Despi, San Sebastian de los Reyes, SAN MIGUEL DE ABONA, SAN CRISTOBAL DE LA LAGUNA, SAN BARTOLOMÉ DE TIRAJANA, SAN ANDR...