Ofertas de trabajo para: - SUPPORT ANALYST FIRST LINE ALICANTE BARCELONA COMERCIALES LOS REAL TODA ESPAÑA

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Your responsibilities and impact as a First Line Analyst will be: -Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe -Resolving IT issues of our partners which can occur during office work -Documentation and logging of calls on the ticketing tool -Delegation of problems which cannot be resolved to the competent teams -Maintaining and improving customer satisfaction level -Communication with your direct team members and dif...

Grupo PSS, de capital 100% español y fundada en 1995, es un grupo tecnológico de empresas de nicho especializadas en diferentes líneas de negocio, como son: Soluciones Digitales: o Consultoría Estratégica de eCommerce y Marketing Digital o Desarrollo e Implantación de plataformas online omnicanal o Fidelización, Posicionamiento SEO y Conversión o Factoría Digital Servicios Data amp; Analytics Servicios de Explotación de Infraestructuras: operación y monitorización de Sistemas, gestión de Backups...

Grupo PSS, de capital 100% español y fundada en 1995, es un grupo tecnológico de empresas de nicho especializadas en diferentes líneas de negocio, como son: Soluciones Digitales: o Consultoría Estratégica de eCommerce y Marketing Digital o Desarrollo e Implantación de plataformas online omnicanal o Fidelización, Posicionamiento SEO y Conversión o Factoría Digital Servicios Data amp; Analytics Servicios de Explotación de Infraestructuras: operación y monitorización de Sistemas, gestión de Backups...