Ofertas de trabajo para: - SUPPORT ANALYST FIRST LINE CANTABRIA FRANCIA GALICIA LEÓN REAL

Vous souhaitez vivre une expérience dans l'une des îles les plus attrayantes d'Europe? Vous souhaitez faire partie d'une multinationale leader dans son secteur et offrant des perspectives d'évolution professionnelle en son sein? Alors cette offre d'emploi pourrait vous intéresser. Vous trouverez ci-dessous plus d'informations sur les tâches à accomplir : - Interagir avec les clients par téléphone, par courrier électronique et sur l'internet, en fournissant une assistance technique et des capacit...

Verantwortlichkeiten * Interaktion mit Kunden per Telefon, E-Mail und Web, Bereitstellung von technischem Support und Problemlösungsfähigkeiten. * Identifizierung, Bewertung und Priorisierung von Kundenproblemen und Beschwerden. * Analyse von Kundenproblemen und Erarbeitung von Lösungsplänen. * Unterstützung bei der Identifizierung von Lücken in der Problemlösung am Helpdesk und Erstellung von entsprechenden Wissensdatenbank-Einträgen. * Bewertung neuer Dienste, Prozesse und Technologien, die am...

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Your responsibilities and impact as a First Line Analyst will be: -Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe -Resolving IT issues of our partners which can occur during office work -Documentation and logging of calls on the ticketing tool -Delegation of problems which cannot be resolved to the competent teams -Maintaining and improving customer satisfaction level -Communication with your direct team members and dif...

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...