Ofertas de trabajo para: - SUPPORT ANALYST FIRST LINE LAS PALMAS

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

Descrizione Parli italiano? Hai una propensione a relazionarti con i clienti? Vivi a Las Palmas de Gran Canaria? Questa offerta di lavoro è per te! Responsabilitá - Interagire con i clienti via telefono, e-mail e web, fornendo assistenza tecnica e capacità di risolvere i problemi. - Identificare, valutare e dare priorità ai problemi e ai reclami dei clienti. - Analizzare i problemi dei clienti e formulare piani di risoluzione. - Contribuire all'identificazione delle lacune nella risoluzione dei ...