Ofertas de trabajo para: - SUPPORT ANALYST FIRST LINE LEÓN NACIONAL SANTA

Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Evaluate new services, processes and technologies introduced at the helpdesk. • Participate in departmental training act...

GROUP BNP PARIBAS BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain, we are more than 5,100 employees within 13 business lines. RISK HUB RISK is an integrated and independent control function of the BNP Paribas Group. It is the second line of defense on the risk management activities of the Group which are under its direct responsibilities, including credit and counterparty risk, ma...

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that''s combined with invoicing, bookkeeping, and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support, and clear pricing, Qonto has become the leader in its market. Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made...

We are looking to strengthen our growing Service Desk by recruiting a Senior 1st Line Support Analyst who is interested in playing an active role in developing the team to ensure it provides a mix of exceptional customer service and effective technical support. You''ll be responsible for ensuring all escalations are dealt with and kept up to date, working in partnership with the current Service Desk Team leader to answer any queries from the 1st line team and will be a point of contact between t...

Select how often (in days) to receive an alert: First Line Analyst (French & Spanish) 80% FROM HOME Location: Spain - Barcelona | Job-ID: 42605 | Business Unit: Service Desk Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. In Spain we are a Global Service Desk. We tailor ...